👋 About Us

At THE/STUDIO, our vision is to empower individuals—regardless of their expertise—to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that exceed expectations and provide a seamless, awe-inspiring experience through our exceptional team and AI-integrated systems.

By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them toward remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles, California, but we are a truly global company with team members across the U.S., Europe, South America, Africa, and Asia-Pacific. We operate fully remotely so we can attract the world’s best talent.

All roles at THE/STUDIO are 100% remote from anywhere in the world—as long as you have the right tools and a fast, stable internet connection!

We know that some applicants may not meet all the requirements, so we encourage you to apply anyway. We may find another opportunity that’s a great fit for you!

💻 The Role: Chief of Staff / Senior Operations Associate

We are seeking a Chief of Staff / Senior Operations Associate to work directly with our Head of Operations. This high-impact role is ideal for someone with a strong background in operations, data analysis, and process optimization—particularly someone excited about leveraging AI automation to drive efficiency across teams.

You’ll be responsible for enhancing our internal processes, monitoring customer experience interactions, overseeing design operations, and ensuring we deliver excellence at every touchpoint. This is a great opportunity for a proactive, analytical, and results-oriented professional to shape key operational functions in a fast-paced, high-growth environment.

🛠️ Key Responsibilities

🔹 Customer Experience (CE) Monitoring & Improvement

• Monitor and analyze all CE interactions to identify trends and areas for improvement.

• Develop and implement data-driven strategies to enhance the customer experience.

• Collaborate with the CE team to execute improvements and assess their impact.

🔹 Design Team Project Oversight

• Track and manage design team projects, ensuring alignment with customer expectations.

• Act as the operations liaison to ensure timely delivery, quality control, and satisfaction.

• Identify bottlenecks and risks early, offering solutions to keep projects on track.

🔹 Data Analysis & Collaboration

• Partner with the Data Analyst to monitor KPIs and analyze operational data.

• Translate data into insights that inform process and strategic decisions.

• Build dashboards and reports to keep stakeholders aligned and informed.

🔹 Operational Efficiency & Process Optimization

• Identify and implement improvements across customer experience and design workflows.

• Champion AI-driven process automation to eliminate redundancies and enhance productivity.

• Ensure smooth communication and collaboration between CE, design, and data teams.

• Maintain clear documentation of SOPs, metrics, and process improvements.

🔹 Strategic Support & Reporting

• Support the Head of Operations with tracking and reporting on high-priority initiatives.

• Prepare presentations and summaries for leadership using data-rich insights.

• Assist with special projects and cross-functional initiatives as needed.

🧠 Qualifications

• 5+ years of experience in operations, data analysis, or a related field, with at least 2 years in a senior or leadership capacity.

• Proven track record of improving customer experiences through data-driven strategies.

• Strong project management skills, especially with cross-functional teams.

• Proficiency in data tools (e.g., Excel, SQL, Looker, Tableau, or similar BI platforms).

• Hands-on experience with automation tools or AI technologies to streamline operations.

• Excellent communication and collaboration abilities across departments.

• Highly organized, self-motivated, and capable of managing multiple initiatives at once.

• Experience in the design or creative industry is a plus, but not required.

• Bachelor’s degree in business, operations, or a related field; advanced degree a plus.

• Fluent English (spoken and written) is required.

💡 THE/STUDIO’s Company Values

• Intellectually Curious: Naturally asks questions, challenges assumptions, and investigates deeply when things seem off.

• Self-Motivated: Has a strong internal drive and a clear sense of purpose.

• Excellent Communicator: Shares clearly, frequently, and effectively—critical in a fully remote team.

• Radically Candid: Open to giving and receiving constructive feedback.

• Acts with Urgency: Moves fast, solves problems quickly, and seizes opportunities in a dynamic environment.

• Customer-Centric: Always starts with the customer’s perspective and takes action to understand and improve their experience.

• Results-Driven: Focuses on achieving and exceeding measurable goals.

🔎 Our Typical Hiring Process

1. Submit an Application
   IMPORTANT: Please submit your resume/CV in English.

2. Initial Chat with our Global Recruiter

3. Hiring Manager Interview

4. Assessment / Case Study (if applicable)

5. Final Interview

Please note that each role may follow a slightly different process based on its specific needs. Regardless of the outcome, we will inform all candidates of their status via email.

At THE/STUDIO, we know that our company’s strength lies in the diversity of our team. We are proud to be an Equal Opportunity Employer, welcoming applicants from all backgrounds. We’re committed to creating a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation.