👋 About Us

At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!

💻 The Role

Location: Shenzhen, China (Hybrid) - This position will report to our China office. 

The Production Manager is responsible for overseeing and optimizing the operations of the production coordination (PC) team, ensuring efficient communication and resolution of issues related to order fulfillment, factory management, system operations, and cost control. This role requires a strategic and detail-oriented individual capable of managing cross-functional teams, driving cost-saving initiatives, performing cost and margin analysis, and ensuring operational efficiency across the supply chain.

What You’ll Do:

1. Team Management and Leadership

- Assist in the recruitment, training, evaluation, and promotion of the PC team members to ensure a skilled and motivated workforce.

- Allocate tasks and monitor the performance of team members, ensuring work is completed efficiently and in alignment with company standards and objectives.

- Provide ongoing guidance and mentorship to foster team development and operational excellence.

2. Order Management and Communication

- Supervise the daily follow-up of orders, providing timely guidance and resolution of issues as needed.

- Maintain regular communication with the Customer Service, Sales, and Design teams to address urgent and critical orders.

- Monitor the status of important orders, ensuring timely responses and appropriate escalation of issues.

- Deliver consistent feedback and instructions related to mockups and order processing to ensure issues are addressed promptly.

3. System Operations and Oversight

- Manage the creation of factory profiles and user setups within the system for both PC and factory users.

- Provide comprehensive training to users to ensure they are proficient in system operations.

- Assist with the movement or shifting of orders as necessary, ensuring smooth transitions and minimal disruptions to production timelines.

- Report any system-related bugs or issues to IT, Production Management, or New Product Development teams for resolution.

- Ensure accurate and timely provision of shipping addresses when required.

4. Cost and Margin Analysis, Cost Saving Initiatives

- Conduct detailed cost and margin analysis to identify areas of inefficiency and potential cost-saving opportunities across the supply chain.

- Develop and implement strategies to optimize costs and improve margins without compromising quality or customer satisfaction.

- Work closely with the finance team to track and report on cost-saving initiatives and ensure alignment with company financial objectives.

5. Management of Redo and Refund Processes

- Facilitate the processing and monitoring of redo and refund requests, ensuring efficiency and accountability.

- Perform thorough cross-checking and engage in negotiations to resolve discrepancies related to redo/refund accountability.

- Compile and disseminate daily and weekly reports on redo/refund statuses, collecting feedback and remarks from the PC team for continuous improvement.

- Develop and implement action plans for addressing identified issues and improving factory and PC performance.

6. Factory Negotiations and Relations

- Assist in complex negotiations involving pricing, redoes, refunds, and penalties to protect the company's interests.

- Support the monitoring and communication of factory Key Performance Indicators (KPIs), ensuring alignment with performance targets.

- Contribute to factory sourcing and onboarding procedures, ensuring new partners meet company standards and requirements.

- Conduct periodic factory visits as necessary to maintain strong working relationships and ensure operational standards are being met.

7. Additional Responsibilities

- Undertake special projects or tasks as assigned by senior management, which may include translation and coordination efforts across teams.

- Maintain availability and responsiveness outside of regular working hours, including during holidays, to address urgent or emergency situations that may arise.

8. Build and Maintain Product Knowledge Base

-Develop and manage a product knowledge base that includes product features, functions, limitations, and care instructions.

- Work with the Product Development and Design teams to keep the knowledge base updated with product changes and new releases.

- Regularly check and update care instructions and product limitations to ensure accuracy.

- Train team members on how to use the knowledge base to make better decisions in order fulfillment, factory communication, and customer service.

- Ensure that product care instructions and limitations are clearly communicated across all customer-facing materials.

- Continuously update the product knowledge to reflect any product improvements or changes.

About You:

- Strong leadership skills with experience in team management and development.

- Excellent communication, negotiation, and problem-solving abilities.

- Proficiency in supply chain management software and systems.

- Experience with factory management, order coordination, and cross-functional collaboration.

- Ability to manage multiple priorities in a dynamic and fast-paced environment.

- Experience with cost and margin analysis and cost-saving initiatives.

- Availability for on-call duties during off-hours and holidays.

- Strong understanding of product specifications, limitations, and care instructions, and the ability to simplify this information for internal teams.

- Experience in building and maintaining knowledge bases or similar systems.

- Ability to train team members and ensure they’re well-informed about product details.

💡THE/STUDIO’s Company Values

• Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right

• Self-motivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team

• Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment

• Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them

• Results-driven - focuses on achieving and exceeding measurable objectives

🔎 Our Typical Hiring Process

1. Submit an application. IMPORTANT: Please submit your resume/CV in English

2. Initial Chat with Global Recruiter

3. Hiring Manager Interview

4. Assessment/Case Study - if applicable

5. Final Interview

6. Reference Check

Note that every role is different, so the process may vary depending on the requirements of the role. Please note that due to the volume of applications we receive, we may not be able to provide feedback to all applications.

At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.