👋 About Us

At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.

We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!

💻 The Role

Location: Shenzhen, China (Hybrid) - This position will report to our China office. 

The Production Manager is responsible for overseeing and optimizing the operations of the production coordination (PC) team, ensuring efficient communication and resolution of issues related to order fulfillment, factory management, system operations, and cost control. This role requires a strategic and detail-oriented individual capable of managing cross-functional teams, driving cost-saving initiatives, performing cost and margin analysis, and ensuring operational efficiency across the supply chain.

What You’ll Do:

1. Team Management and Leadership

- Assist in the recruitment, training, evaluation, and promotion of the PC team members to ensure a skilled and motivated workforce.

- Allocate tasks and monitor the performance of team members, ensuring work is completed efficiently and in alignment with company standards and objectives.

- Provide ongoing guidance and mentorship to foster team development and operational excellence.

2. Order Management and Communication

- Supervise the daily follow-up of orders, providing timely guidance and resolution of issues as needed.

- Maintain regular communication with the Customer Service, Sales, and Design teams to address urgent and critical orders.

- Monitor the status of important orders, ensuring timely responses and appropriate escalation of issues.

- Deliver consistent feedback and instructions related to mockups and order processing to ensure issues are addressed promptly.

3. System Operations and Oversight

- Manage the creation of factory profiles and user setups within the system for both PC and factory users.

- Provide comprehensive training to users to ensure they are proficient in system operations.

- Assist with the movement or shifting of orders as necessary, ensuring smooth transitions and minimal disruptions to production timelines.

- Report any system-related bugs or issues to IT, Production Management, or New Product Development teams for resolution.

- Ensure accurate and timely provision of shipping addresses when required.

4. Cost and Margin Analysis, Cost Saving Initiatives

- Conduct detailed cost and margin analysis to identify areas of inefficiency and potential cost-saving opportunities across the supply chain.

- Develop and implement strategies to optimize costs and improve margins without compromising quality or customer satisfaction.

- Work closely with the finance team to track and report on cost-saving initiatives and ensure alignment with company financial objectives.

5. Management of Redo and Refund Processes

- Facilitate the processing and monitoring of redo and refund requests, ensuring efficiency and accountability.

- Perform thorough cross-checking and engage in negotiations to resolve discrepancies related to redo/refund accountability.

- Compile and disseminate daily and weekly reports on redo/refund statuses, collecting feedback and remarks from the PC team for continuous improvement.

- Develop and implement action plans for addressing identified issues and improving factory and PC performance.

6. Factory Negotiations and Relations

- Assist in complex negotiations involving pricing, redoes, refunds, and penalties to protect the company's interests.

- Support the monitoring and communication of factory Key Performance Indicators (KPIs), ensuring alignment with performance targets.

- Contribute to factory sourcing and onboarding procedures, ensuring new partners meet company standards and requirements.

- Conduct periodic factory visits as necessary to maintain strong working relationships and ensure operational standards are being met.

7. Additional Responsibilities

- Undertake special projects or tasks as assigned by senior management, which may include translation and coordination efforts across teams.

- Maintain availability and responsiveness outside of regular working hours, including during holidays, to address urgent or emergency situations that may arise.

8. Build and Maintain Product Knowledge Base

-Develop and manage a product knowledge base that includes product features, functions, limitations, and care instructions.

- Work with the Product Development and Design teams to keep the knowledge base updated with product changes and new releases.

- Regularly check and update care instructions and product limitations to ensure accuracy.

- Train team members on how to use the knowledge base to make better decisions in order fulfillment, factory communication, and customer service.

- Ensure that product care instructions and limitations are clearly communicated across all customer-facing materials.

- Continuously update the product knowledge to reflect any product improvements or changes.

About You:

- Strong leadership skills with experience in team management and development.

- Excellent communication, negotiation, and problem-solving abilities.

- Proficiency in supply chain management software and systems.

- Experience with factory management, order coordination, and cross-functional collaboration.

- Ability to manage multiple priorities in a dynamic and fast-paced environment.

- Experience with cost and margin analysis and cost-saving initiatives.

- Availability for on-call duties during off-hours and holidays.

- Strong understanding of product specifications, limitations, and care instructions, and the ability to simplify this information for internal teams.

- Experience in building and maintaining knowledge bases or similar systems.

- Ability to train team members and ensure they’re well-informed about product details.

💡THE/STUDIO’s Company Values

• Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to ‘get to the bottom of things’ if they see something not quite right

• Self-motivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team

• Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment

• Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them

• Results-driven - focuses on achieving and exceeding measurable objectives

At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.

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职位名称: 生产经理（中国）

工作性质: 全职 / 混合办公（部分时间在办公室）

工作地点: 深圳（需定期到公司报到）

公司介绍 | About THE/STUDIO

THE/STUDIO 是一家总部位于美国洛杉矶的全球化公司，致力于帮助客户生产高质量、定制化的产品。我们通过 AI 系统与全球远程团队，为客户提供高效的生产解决方案，让他们专注于创意和业务发展。

我们的团队遍布美国、欧洲、南美、非洲及亚太地区，深圳为中国办公室所在地。

职位概述

生产经理将负责管理和优化生产协调（PC）团队的运营，确保订单履行、工厂管理、系统操作、成本控制等工作高效进行。此岗位需要具备战略思维、注重细节的管理能力，能够推动降本增效、进行成本及利润分析，并确保供应链整体运作顺畅。

主要职责

团队管理

招聘、培训和考核生产协调团队成员

分配任务并监督绩效，确保达成目标

提供指导与辅导，促进团队发展

订单管理与跨部门沟通

跟进每日订单，及时解决问题

与客服、销售、设计等团队沟通重要或紧急订单

对打样及订单处理提供指导和反馈

系统管理

管理工厂及PC用户在系统中的账号与资料

培训用户熟练使用系统

协助调整订单流程，报告系统问题并跟进解决

成本与利润分析

分析成本及利润，寻找降本增效机会

制定并落实成本优化方案

与财务合作，跟踪并汇报成本优化成果

返工与退款管理

跟进返工和退款流程，确保及时准确

分析问题并制定改进计划

提供相关报告并向团队反馈

工厂关系与谈判

参与价格、返工、退款及罚款等谈判

监控工厂KPI并确保达标

协助工厂开发与入驻，定期拜访维护关系

产品知识库建设

建立和维护产品知识库（功能、限制、保养说明等）

培训团队有效使用知识库，提高决策和客户服务质量

岗位要求

3年以上生产管理或供应链管理经验

有团队管理与跨部门协作经验

熟悉工厂管理、订单协调及系统操作

有成本分析及降本增效经验

具备优秀的沟通、谈判、解决问题能力

能适应快节奏、多任务环境

可在节假日或非工作时间紧急待命

有产品知识库建设经验者优先

为什么加入我们？

全球化团队与发展机会

稳定发展中的公司平台

有竞争力的薪资方案（面议）

涉及国际客户与多国工厂合作

申请方式: 请点击以下链接在线申请：

https://thestudio.na.teamtailor.com/jobs/164970-production-manager-china